Support services

TAMS has developed a new Mental Health Support Services information page to provide relevant information.

If you have a question about your mast cell disease, please send us your question via our online form, or join our Facebook Patient Support Group. You can also attend our bi-monthly online mast cell disease support group.

Please note that TAMS cannot provide medical advice in any circumstances. If you believe you are in need of urgent care please contact 000.

For a non-critical medical assessment and advice, including how soon you need to be assessed by a physician in person, you can call HealthDirect 24/7 on 1800 022 222 to speak with a Registered Nurse. You can also assess non-critical symptoms using the HealthDirect Symptom Checker.

Free mental health support services

If you are in need of metal health support, please contact one of the following free services:


Lifeline provides support to anyone in Australia in need of emotional support, regardless of age, race, gender, sexuality, ethnicity, or religion. Lifeline’s Crisis Supporters are available 24/7 by phone on 13 11 14, via text, and through online chat to listen with compassion and provide judgement-free support.

If you prefer to speak in a language other than English call 131 450, say your language, followed by “Lifeline 13 11 14”. Once connected you can speak in your preferred language, a qualified interpreter will stay on the line to translate for the duration of the call.


Beyond Blue support services are available 24/7 by phone on 1300 224 636, online chat, and by email (responses within 24 hours) to anyone affected by depression or anxiety. They can also provide specific information relevant to young people, women, men, older people, pregnant women, and families, Aboriginal and Torres Strait Islander people, LGBTI people, and multicultural people.


MensLine Australia is a 24/7 national telephone (1300 78 99 78) and online support service staffed by professional counsellors, experienced in men’s issues. MensLine Australia provides information, and referral service for men over 15 years of age with concerns about mental health, anger management, family violence, addiction, relationship, stress, and well-being.


Kids Helpline is a 24/7 service for young people aged 5 to 25 can engage with at any time, for any reason. People in the eligible age group can also contact Kids Helpline counsellors through their one-on-one WebChat or by phoning 1800 55 1800.


Open Arms is a service that provides 24/7 free and confidential counselling to anyone who has served at least one day in the Army, Navy, or Airforce, their spouses, and their families. Open Arms can provide individual, couple, and family counselling to help improve resilience, as well as mental health and wellbeing. Phone 1800 011 046 for support.


SANE Australia is a non-crisis service that supports all people regardless of gender, culture, ethnicity, religion, or sexual orientation. They provide free counselling support to adults who identify as having a complex mental illness, complex trauma, or high levels of psychological distress, and their family, friends & carers. Their team can also suggest third-party support and treatment services available across Australia.

SANE Australia can be contacted by phone on 1800 187 263 from 10 am to 10 pm, Monday to Friday AEST/AEDT, and via web chat when possible. Their team can also respond to email inquiries within 48 hours.

If you prefer to speak in a language other than English call 131 450, say your language, followed by “SANE Help Centre 1800 187 263”. Once connected you can speak in your preferred language, and a qualified interpreter will stay on the line to translate for the duration of the call.


13YARN provides free 27/4 crisis support for mob who are feeling overwhelmed or having difficulty coping. The service is run by Lifeline-trained Aboriginal & Torres Strait Islander Crisis Supporters who will understand where you are coming from and value knowing HOW to listen, without judgement or shame. Phone 13 92 76.

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